Privacy Policy
Your privacy matters to us. This policy explains how Skinsmonkey collects, uses, and protects your personal information when you use our AR/VR educational platform.
Last Updated: March 15, 2025 | This policy is effective as of January 1, 2025
Information We Collect
At Skinsmonkey, we collect various types of information to provide you with our AR/VR educational services and improve your learning experience. Understanding what information we collect helps you make informed decisions about using our platform.
Personal Information
Name, email address, phone number, educational background, and account preferences you provide during registration or profile setup.
Usage Data
Information about how you interact with our platform, including learning progress, time spent on activities, and feature usage patterns.
Technical Information
Device information, IP address, browser type, operating system, and VR/AR hardware specifications for compatibility purposes.
Learning Analytics
Performance metrics, assessment results, learning preferences, and engagement data to personalize your educational experience.
Automatic Data Collection
We automatically collect certain information when you use our services, including cookies, session data, and interaction logs. This helps us understand how you use our platform and identify areas for improvement.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our AR/VR educational services. Your data helps us create personalized learning experiences and ensure our platform meets your educational needs.
- Provide access to AR/VR learning modules and track your educational progress
- Personalize content recommendations based on your learning style and preferences
- Send important updates about your courses, platform changes, and new features
- Analyze usage patterns to improve our educational content and user experience
- Provide technical support and respond to your inquiries
- Ensure platform security and prevent fraudulent activities
- Comply with legal requirements and protect our legitimate business interests
We never sell your personal information to third parties. Any data sharing is limited to essential service providers who help us deliver our educational platform.
Data Sharing and Disclosure
We may share your information in specific circumstances to provide our services effectively and comply with legal requirements. We maintain strict controls over who can access your data and for what purposes.
| Sharing Category | Purpose | Data Types |
|---|---|---|
| Service Providers | Cloud hosting, payment processing, analytics | Technical data, usage information |
| Educational Partners | Course certification, accreditation | Learning progress, assessment results |
| Legal Compliance | Court orders, government requests | As required by law |
| Business Transfers | Mergers, acquisitions, asset sales | All collected information |
International Data Transfers
As we operate globally, your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.
Your Privacy Rights
You have several rights regarding your personal information. We respect these rights and provide mechanisms to exercise them easily through our platform or by contacting our support team.
Access Right
Request a copy of all personal information we hold about you, including how it's being used.
Correction Right
Update or correct any inaccurate or incomplete personal information in your account.
Deletion Right
Request deletion of your personal information, subject to legal retention requirements.
Portability Right
Receive your data in a structured, machine-readable format for transfer to another service.
Restriction Right
Limit how we process your information in certain circumstances.
Objection Right
Object to processing of your personal information for direct marketing or legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address evolving threats.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure cloud infrastructure with certified data centers
- Automated backup systems with encrypted storage
Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Employee training on data privacy and security practices
- Regular security awareness programs and incident response procedures
- Vendor security assessments and data processing agreements
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information and how it's used.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 2 years | Service provision, legal compliance |
| Learning Data | Duration of account + 5 years | Educational records, certification |
| Usage Analytics | 3 years | Service improvement, research |
| Financial Records | 7 years | Tax compliance, auditing |
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion by contacting us, though we may need to retain certain information for legal or legitimate business purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, analyze usage patterns, and provide personalized content.
Types of Cookies We Use
- Essential cookies required for basic platform functionality
- Performance cookies to analyze how you use our services
- Functionality cookies to remember your preferences and settings
- Analytics cookies to understand user behavior and improve our services
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some platform features but won't prevent you from accessing core educational content.
Children's Privacy
Our platform is designed for users aged 13 and older. We don't knowingly collect personal information from children under 13 without parental consent. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users aged 13-17, we require parental consent before collecting personal information. Parents can review, modify, or delete their child's information by contacting our support team.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or platform notifications at least 30 days before they take effect.
Continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Third-Party Services
Our platform may integrate with third-party services to enhance your learning experience. These services have their own privacy policies, and we're not responsible for their privacy practices. We recommend reviewing their policies before using integrated features.
Common Third-Party Integrations
- Payment processors for subscription and course purchases
- Cloud storage providers for content delivery
- Analytics services for platform improvement
- Communication tools for student support
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is available to address your concerns and assist with any requests.
We aim to respond to all privacy-related inquiries within 48 hours and will work with you to resolve any concerns promptly and professionally.